Delivery Policy

Delivery Charges

At Al-Aziz Optical, we strive to ensure that your orders are delivered promptly and safely. Our delivery charges are as follows:

Within Pakistan: A flat rate of 200 PKR for delivery.
International: A flat rate of 1800 PKR for delivery outside of Pakistan.

Delivery Timeframe

Within Pakistan: Orders are typically delivered within 3-5 business days.
International: Orders are typically delivered within 10-15 business days, depending on the destination country and customs processing times.
Specialized Orders: For customized or specialized orders, delivery can take up to 15 days within Pakistan and up to one month for international orders.

Order Processing

Orders are processed and shipped within 24-48 hours of receipt.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Partners

We partner with reliable courier services to ensure timely delivery of your orders. Our shipping partners include:

Within Pakistan: TCS, Leopard Courier, and BlueEx.
International: Pakistan Post

Delivery Address

Please ensure that your delivery address is accurate and complete to avoid any delays.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Delivery Delays

While we strive to ensure timely delivery of your orders, there may be delays due to unforeseen circumstances such as weather conditions, customs clearance, or logistical issues. In such cases, we will keep you informed and work with our shipping partners to resolve the issue as quickly as possible.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.
You can use the provided tracking number to monitor the status of your delivery on the courier’s website.

Missing or Damaged Items

If your order is missing or you receive damaged items, please contact our customer support team immediately.
We will investigate the issue and take appropriate action to resolve it, which may include resending the missing items or providing a refund