Frequently Asked Questions (FAQs)
General Questions
What Optical Services does Al-Aziz Optical offer?
Al-Aziz Optical, a trusted eyewear store in Lahore, provides comprehensive services, including eye exams, prescription eyeglasses, contact lenses, sunglasses, and specialized lenses like photochromic and blue light-blocking options. Our expert staff also offers personalized frame selection, eye care advice, and aftercare services to ensure long-lasting quality and satisfaction.
Where are your locations?
We have two convenient locations in Lahore at Y-Block, DHA, and Shah Alam Market. Visit us at either location for a full range of eyewear and eye care services.
What are your store hours?
Our DHA store is open Monday through Saturday from 11 AM to 10 PM. Our Shah Alam Market store is open 9am-8pm Monday through Saturday. We’re closed on Sundays and public holidays to better serve you during peak hours.
Do you cater to children’s eyewear needs?
Yes, we provide a wide selection of stylish and durable children’s eyewear suitable for kids of all ages, designed to withstand an active lifestyle.
Eye Exams
How often should I get my eyes checked?
For optimal eye health, we recommend an eye exam at least once a year. Regular check-ups at our DHA Lahore location can detect issues early and keep your prescription current. Make a reservation for your eye-exam here.
What should I bring to my eye exam?
Please bring your current eyewear, any prior eye prescriptions, and a list of symptoms or concerns. Medication information is also helpful for a thorough assessment.
Do you offer computerized eye testing?
Yes, we use advanced computerized eye testing for accurate vision assessments, which allows us to provide you with precise and comfortable prescriptions.
Prescription Eyewear
How do I choose the right lenses for my glasses?
Our trained opticians will help you choose the best lenses for your lifestyle and vision needs, including options such as multifocal, photochromic, blue light blocking, progressive, and bifocal lenses. Read more about our lens offerings here.
Can I order prescription glasses online?
Yes! You can conveniently order prescription glasses online through our website. Select your preferred frame, enter your prescription details, and customize your lenses. We’ll deliver them to your door!
Do you offer Zeiss lenses?
Yes, we do! For more information on our full range of Zeiss lenses, including options like DuraVision® Chrome, BlueGuard®, PhotoFusion® X, and DriveSafe®, please visit our Zeiss lenses page. Our team can help you find the perfect Zeiss lenses tailored to your vision needs.
What is Pupillary Distance (PD) and how can it be checked?
PD is the distance between the centers of your pupils. This measurement ensures your lenses are correctly aligned. Our opticians will measure it during your eye exam, but you can also measure it at home with a mirror and ruler. For proper steps visit our how to measure PD page.
Contact Lenses
How do I know which contact lenses are right for me?
During your exam, our optometrists will guide you to the best contact lenses based on your prescription, lifestyle, and preferences. Learn more about contact lenses options available in Pakistan.
Do you offer colored or transparent contact lenses?
Yes, Al-Aziz Optical offers both colored and transparent contact lenses to suit your style and vision needs. Whether you’re looking to enhance your eye color or prefer a natural, clear look, we have a range of options available. Visit us to explore our collection or view our contact lenses section for more details.
What brands of contact lenses do you offer?
At Al-Aziz Optical, we provide a selection of high-quality contact lens brands, including Bella, Freshlook, and Acuvue. Our expert team can guide you to the best choice based on your prescription, lifestyle, and preference.
Returns and Exchanges
What is your return policy for eyewear?
We accept returns within 30 days if items are in original condition. Please refer to our detailed Returns and Exchange Policy on our website.
How do I exchange an item?
Contact our customer support via email, phone, or WhatsApp. Once we receive and verify your item, we’ll process the exchange.
Shipping and Delivery
What are your delivery charges?
We offer flat-rate shipping within Pakistan (200 PKR) and internationally (1800 PKR).
How long does delivery take?
Standard delivery in Pakistan typically takes 3-5 days, while international delivery is 10-25 days. Specialized orders may take longer.
Additional Information
Do you offer aftercare services?
Yes, part of our Optical Services is aftercare, which includes lens cleaning products, adjustments, and repairs for lasting comfort and quality.
Do you provide a warranty on your products?
We offer a 7-day warranty on our products. Report any issues within this period, and we’ll address them under our warranty policy.
Contact Us
How can I contact Al-Aziz Optical?
For inquiries, you can reach us via:
- Email: info@alazizoptical.com
- Phone: +92 304 0444142
- WhatsApp: +92 304 0444142
Or visit us at our Y-Block, DHA, or Shah Alam Market locations in Lahore.